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27th January 2008, 21:30
Sat repair/installation costs in Bangkok/Pattaya
A few weeks ago Big Pimpin complained on RDI and appeared baffled (understandably in my view ) about the No 1 Sat co requiring a form signed and filled in before they would do any work whatsoever.
Well below you can see the reason why and by the way, this rate is equivalent to four to eight times the hourly rate charged by most sat Co's in Thailand ( Phuket excepted as that's a very special case )
"I understand there is a THB 800 per engineer per hour either for upgrades or for ad hoc work, with a minimum callout rate of THB 800 even if the hour is not used for the work I require. In some cases this minimum call out fee needs to be paid in advance, and the administration people at xxxx.tv will tell you how to do this. "
OK the man is the top expert and a skilled expat but how much do his staff get paid who he sends out to do the jobs.? Eight hundred baht is not far off $30
28th January 2008, 05:28
SO what..... Call a cheaper company if you don't like the prices..... Firstly it takes time to get to peoples places. That also costs money as it means you are spending on fuel and not earning anything till you get there. Then you are paying health insurance and taxes plus busines staxes. Mr Cband didntyou claim to be a lawyer before in the UK? Does that costs 5p an hour?
Originally Posted by C-BAND
I get call outs as well. I have a minumum fee regardless of whether or not the work takes 5 minutes or 1 hour. Yes it's an hourly fee.
After business hours the fee is 50% higher. Phone and online support if always free for my customers. Plus I have a forum where they can get many useful info. Usually it's RTFM first.
Last week I had a call out to a customer who bitterly complains he's paying money for a system he cannot watch.
I drive over to his house. He conveniently forgot to tell me he asked a cable TV company to run cable TV to another part of the house. The cable TV guys cut the first cable they saw ( my satellite coax ) put a splitter on it and then ran a cable to another TV. They never even checked to see if the cable TV was working on that other TV.
Result, one dead LNB as cutting the powered coax shorted the LNB.
Cost Thai Baht 3,500 for new LNB and my time to go out there and spend the time fixing his system. I also connected the cable TV to the correct place. Now as you know Taiwan is a far more expensive place than Thailand.
These small shitty jobs take half a day of your time by the time you travel to your client and then get somewhere else. Tahts half a day I could be spending doing another complete install.
More often than not I get people who are not my customers callsing for help asking me can I come visit and fix their problems. They all think I will do that for free.
If you want free then DIY.
If Evolution works, why so many idiots?
28th January 2008, 05:55
A while back I had a large screen TV break down. [ 135cm rear projection Sumsung ]
I contacted a well respected repairer on the coast, who has been in the same location for something like 30 years. To be told, No we don't travel that far out of town [about 100 kilometers round trip ] to do service calls, and the chances are even if we did come out, it would need specific parts we don't carry on the service vans. better bring it in..
Now remember this thing is huge and heavy Something like 5 **** square and two **** thick. [deep] Anyway we get the thing in there, and the flat fee, just to look at it without spares is $120 aust. 3320 baht. No service fee, no work.
What you forget is people are in business to make money, they need to employ people, they run service van's ,they have service fee's, insurance, wages, fual, etc,
etc. Frankly your $30.00 fee was very cheap.
28th January 2008, 06:45
Sorry ...and I do not intend to offend anyone, but my point concerned wage rates in Thailand and only in Thailand ....not those in Taiwan or Ozzie ...the home country of the two people responding.
In the UK $30 an hour would be cheap service ..more likely $100 an hour in London ! In Burma wage rates are usually a small fraction of those even paid in Thailand ...I am sure Yan will confirm that !
My point concerned :
Wage rates in Thailand where $10 a DAY is considered a good rate as opposed to the $30 ah hour the firm charges.
though not privy to the figures these local installers he sends out receive its likely to be a pittance in Ozzie or Taiwanese terms.
To sum up : please compare like with like !.
28th January 2008, 06:55
No offence taken. However I know there are other firms charging expats rates as well.
Originally Posted by C-BAND
One of my Thailand customers heads the KPMG accounting group. He spends his weekends in