MANUAL REMOVAL INSTRUCTIONS
Terminating the Malware Program
This procedure terminates the running malware process.
1. Open Windows Task Manager.
• On Windows 98 and ME, press
• On Windows NT, 2000, XP, and Server 2003, press
CTRL+SHIFT+ESC, then click the Processes tab.
2. In the list of running programs*, locate the process:
3. Select the malware process, then press either the End Task or the End Process button, depending on the version of Windows on your computer.
4. To check if the malware process has been terminated, close Task Manager, and then open it again.
5. Close Task Manager.
*NOTE: On computers running Windows 98 and ME, Windows Task Manager may not show certain processes. You can use a third party process viewer such as Process Explorer to terminate the malware process.
On computers running all Windows platforms, if the process you are looking for is not in the list displayed by Task Manager or Process Explorer, continue with the next solution procedure, noting additional instructions. If the malware process is in the list displayed by either Task Manager or Process Explorer, but you are unable to terminate it, restart your computer in safe mode.
Editing the Registry
This malware modifies the computer's registry. Users affected by this malware may need to modify or delete specific registry keys or entries.
Removing Autostart Entry from the Registry
Removing an autostart entry from the registry prevents the malware from executing at startup.
If the registry entry below is not found, the malware may not have executed as of detection. If so, proceed to the succeeding solution set.
1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
3. In the right panel, locate and delete the entry:
dll = "C:\system32\rose.exe"
4. Close Registry Editor.
Deleting the Malware Files
1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
3. In the Look In drop-down list, select the drive that contains Windows, then press Enter.
4. Once located, select the file then press Delete.
5. Repeat Steps 2-4 for the following files:
Important Windows ME/XP Cleaning Instructions
Users running Windows ME and XP must disable System Restore to allow full scanning of infected computers.
Users running other Windows versions can proceed with the succeeding solution set(s).
Running your antivirus software.
If you are currently running in safe mode, please restart your computer normally before performing the following solution.