need flash file for vsr-4500 2ci astrovox for j-tag

i send emal to astrovox for the file they reply

I sorry as this model was discontinued 2 years ago - we are unable to help
you in this matter

Hoded A Bhatia
Manager - sales and marketing
Astrovox electronics LLC
P O Box 14282 Dubai - UAE

so please guys need help

it stuck [on] in frontpanel